https://www.expertconcretecare.com/wp-content/uploads/2025/07/Terms-Conditions-2025-.pdf
Standard Terms & Conditions
Deposit: ECC requires a deposit to be determined at the time of estimate for any projects more than 3 months in the future or jobs exceeding $2000. Deposits are at the discretion of ECC and may or may not be required. Circumstances outside of the forementioned could require ECC to request a deposit, of which the customer would be responsible.
Conditions: Customer agrees to provide electrical and water access to ECC, if operations require it. Expert Concrete Care will make the most accurate quote possible; however certain circumstances may rarely change the contract price. If additional cost is associated with the job, ECC will request a signature for added costs prior to incurring them. Customer is fully responsible for all contract costs. Any nonpayment or payment delays are pursuant to the payment interest and collection terms contained herein.
Limited Warranty: All materials are guaranteed to be as specified. Expert Concrete Care LLC. agrees to correct any faulty labor for a period of 6 months. Materials needed to correct for such defective labor will be at no cost to the customer. This is Expert Concrete Care LLC.’s sole and exclusive workmanship warranty. The customer’s sole remedy for any defect materials (including labor and supplies necessary to repair or replace defective materials) shall be to the manufacturer’s warranty and is strictly with the manufacturer, not with Expert Concrete Care. Expert Concrete Care shall have no obligation to perform under this warranty unless paid in full on this contract and provided actual notice and opportunity to perform its warranty repair obligations, during warranty period. THE EXPRESS LIMITED WARRANTIES CONATINED HEREIN ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANABLITY, HABITABLITLTY, OR FITNESS FOR PARTICULAR USE OR PURPOSE.
Payment, Interest, and Collection: Payment is due in full within 7 business days for homeowners, and 15 days for contractors, of date billed. Billing will occur upon completion. Any unpaid bill will inquire a 1.5% compounding penalty interest each month until paid in full. This penalty is at the discretion of ECC. Customer further agrees to pay Expert Concrete Care LLC.’s actual witness and attorney fees or for any dispute relating to this transaction. Payments on overdue accounts are applied first to costs of collection, then to interest, then to principal.
Cancellation: Customer may cancel any or all parts of this contract within 5 days of signing this contract. If the project is scheduled to start within 5 days of signing, a minimum deposit of 50% is required, none of this is refundable. After 5 days, the customer is responsible for a minimum cancellation fee of 25% of the contract price, which includes costs incurred for scheduling, quoting, planning a project. If materials were purchased for the project whether or not they can be reused, the customer will be responsible for all material costs plus 10% stocking & handling fee. These materials are the property of the customer and would be able to be picked up at the customers’ expense at our shop location. ECC may terminate the contract for convenience. If ECC terminates the contract, ECC will refund any payments collected from customer, not to exceed the value of those payments.
Schedule: No schedule is agreed upon or promised to the customer unless included in writing by ECC prior to the signing of the contract. ECC reserves the right to schedule projects at our convenience. ECC will accommodate reasonable requests whenever possible. Unless dates are included in writing on the contract prior to signature by customer, schedule of the project does not warrant customer cancellation or mean a breach of contract by ECC. Factors such as act of God, weather, and other unforeseen conditions may cause ECC to move projects. ECC is not in breach of written dates so long as the project is completed within 15 working days of the original written dates. ECC will schedule projects within 30 working days of receiving a signed contract. ECC will schedule projects via Google calendar and the customer will receive an email calendar invite for the proposed dates for the project to be completed. This serves as the full and only notice to the customer when we will begin the work. ECC will provide courtesy phone calls within 10 working days of a project starting.
Epoxy Disclaimer: When applying an epoxy coating to a floor, it is crucial that a concrete surface does not have a vapor drive. Expert Concrete Care LLC. tests all floors that do not have a vapor barrier for a vapor drive. If a vapor drive does exist ECC LLC. will require a signature prior to installation of an epoxy floor. Due to the risk of a vapor transmission existing after testing, ECC LLC. and our suppliers require a sign off for all epoxy products used in floors without vapor barriers. If a vapor drive of less than 5 lbs. exists product should perform normally. In rare instances moisture may reduce the bond between a coating and the concrete, causing a floor to fail. While this is not common we do require a signature of understanding. Concrete may also expand and contract due to the harsh temperatures concrete floors in Wisconsin endure. Due to the nature of concrete ECC LLC and our product manufacturers cannot guarantee that a floor will not crack and move with a concrete slab. Although rare instances can exist where the coating will crack in concrete control joints. The below signed understands the inherent risk of applying a coating to a floor. Customer understands ECC LLC. has made all necessary efforts to make customers aware of these concerns and require this document be signed prior to installing any floor. Customer has no right to exercise legal action against Expert Concrete Care LLC. for a floor which shows damage due to moisture. ECC LLC. will assume no responsibility for coatings which do not perform normally due to a moisture or expansion/contraction related issue.
Coloring Operations Disclaimer: When doing any type of coloring customer must understand a perfect match is not possible in any circumstances and colors may not match color swatches perfectly. Once a color has been selected ECC is no longer liable for the color that may result. ECC guarantees the color ordered will be what the customer requests unless customer agrees to change colors prior to ordering for any reason. Variations can be expected in colors due to cement, aggregates, application and weather. ECC does not guarantee perfect color match to any color chart, existing slab work, or other landmark.
Sealing Disclaimer: Expert Concrete Care LLC. will take all precautions necessary to ensure the surface is ready for sealing operations. This includes water penetration testing, spot treatments, or pressure washing the substrate, ECC reserves the right to do any combination of tests to insure a quality seal job is completed. In rare circumstances particularly with some newer concrete slabs an undetectable amount of cure and seal may exist on the surface. In some cases this may cause temporary yellowing. ECC’s sole and only remedy to this is to allow it to wear to normal color over a period of a few years. If a customer wants the sealer removed due to discoloration this service can be provided at an additional fee.
Chemical Use Disclaimer: Expert Concrete Care LLC. performs many services which require the use of chemicals to complete. Some of these chemicals can become harmful to children, pets, and plant life. Customer is subject to ask about risks associated with a particular service if there is one associated with the work being performed. ECC will provide an SDS sheet to any individual who is interested. In high traffic areas ECC provides caution tape to mark off areas with uncured chemicals present. When working with products that may harm plant life customer understands that by receiving the named service they are the sole responsible party for any damages to plants. ECC is under no circumstances required to replant, repair, or replace any plant life which may be harmed during the named service. Customer understands that by receiving this service plants may be affected. ECC will flood all chemicals to the best of our ability to dilute them enough to not harm any pet, human, or plant; however, this is not always possible.
Acceptance: Customer understands that by signing this contract and/or receiving the above specified work pursuant to this contract, the customer accepts all terms set forth above. When accepted this contract becomes the parties’ full, final and only contract. Any oral representations made during prior negotiations or jobs not embodied in this bill, are not intended to be part of our contract, can no longer be relied on, and are not binding.
Any customer who signs an estimate has read and agreed to all terms and conditions.